Social

Looking after people is central to how we operate. From our employees and subcontractor to our customers, partners and the communities in which we build, we aim to have a positive social impact through the homes we deliver, the careers we create and the communities we support.

Our Social Performance

 In the 2025/26 financial year, we achieved:

• Customer Satisfaction: 97%
• New apprentices recruited: 28
• Site workers undertaking apprentices: 25%
• Employees undertaking formal training: over 6%
• Affordable housing delivery: 33% of total competitions
• Accident Incidence Rate: 512
• Local charities, groups and organisations supported: 80

Supporting our people

As a major employer across Scotland, we aim to create an inclusive workplace where everyone is treated fairly, with respect and has the opportunity to thrive. We published our first Equality Diversity and Inclusion Policy in 2022 and guides our approach to recruitment, development and progression. The policy is kept under review, with a formal review undertaken every three years to ensure it remains relevant and effective. The first formal review was completed and published in September 2025.

We also publish Gender Pay Gap information annually as part of our commitment to transparency and continuous improvement.

Investing in skills and future talent

Our experience in homebuilding gives us a responsibility to help develop the skills our industry will need in the future – particularly in the North of Scotland. We invest in apprenticeships, formal qualifications and wider learning and development to help people begin and progress their careers while strengthening Springfield’s future workforce.

Springfield has been recruiting and developing apprentices for almost 25 years. Apprenticeships remain central to our approach to developing talent, addressing construction skills needs and creating long-term career opportunities. They provide people with recognised qualifications and practical experience while helping us secure the skills required to deliver high-quality homes across Scotland.

During 2025/26, 25% of our site-based workforce were undertaking apprenticeships across craft, modern and technical disciplines. Our commitment to apprenticeships remains particularly important given the growing demand for skilled workers across Scotland’s homebuilding and infrastructure sectors. We recruited 28 new craft apprentices during the year including joiners, bricklayers and painters, while over 6% of employees were undertaking formal learning and development qualifications. In total, over 15% of our workforce are undertaking an apprenticeship or formal training. 

Our apprenticeship programme also helps develop a local supply of skilly labour, including in areas where recruitment can be challenging and supports the long-term resilience of our workforce.

Developing Careers

Apprentice bricklayer, Dean Murdoch has received recognition in every year of his apprenticeship. He was awarded All Round Progress in Brickwork in 2023, Best Practical Bricklayer in 2024 and Best All-Round Brickwork Apprentice in 2025.

In May 2026, Dean was also named the One to Watch winner at the Homes for Scotland Awards, recognising the passion and determination he has demonstrated at an early stage in his career. His progress demonstrates how practical experience, formal learning and support from experienced colleagues can help apprentices develop successful careers in construction.

Health, safety and wellbeing

Health & Safety

The Health and Safety of our employees, subcontractors, customers and visitors is a priority across our construction sites, sales centres, timber kit factories and offices. We work to maintain a positive safety culture in which risks are identified, concerns are reported and everyone understands their responsibility for working safely.

Our health & safety management system is supported by a dedicated Safety, Health, Environmental and Quality team (SHEQ), led by our Group SHEQ Director. Springfield achieved ISO 45001 certification in November 2024, providing an independently recognised framework for managing occupational health and safety.  

Our approach includes a programme of site inspections and a training matrix setting out the health and safety training required for different roles across the Group.

Health & Safety performance is monitored and reported to our Board and to regulatory bodies where required helping ensure continuous improvement across our operations to keep people safe. During 2025/26, our Accident Incidence Rate reduced significantly, falling from 778 to 512.

Employee Wellbeing

We recognise the particular mental health and wellbeing challenges faced by people working in construction. We aim to create an environment where employees and subcontractors feel able to talk about mental health and know where to find support.

Employees across the Group have completed Mental Health awareness, Mental Health First aid and Suicide prevention training creating a network of colleagues who can signpost support and promote awareness. Contact information for the trained colleagues is published on our employee intranet, inSite, so employees can identify and contact someone who is able to offer initial support.

In addition, we support the Lighthouse Construction Industry Charity, which provides emotional, physical and financial wellbeing support to construction workers and their families. Our support for their ‘Help Inside the Hard Hat’ campaign, provides resources for our construction sites and helps promote the construction industry helpline to helps to normalise conversations about mental wellbeing.

Our mental health and wellbeing support is made available to subcontractors working on our construction sites, as well as directly employed colleagues. We communicated these services to contractors to help ensure they know how to access support. 

All employees, regardless of role or location, have access to an employee assistance programme which provides independent and confidential support on a wide range of personal and professional of issues.

Additionally, our wider employee benefits include free gym membership, private healthcare and access to occupational health service supporting the physical and mental wellbeing of our people.

Delivering for customers

Customer satisfaction

Our customers are central to our business. We aim to provide a high standard of service throughout the buying process and after customers move into their new homes.

We monitor customer satisfaction through regular surveys, conducted independently by ‘In-House Research’. During the 2025/26 financial year, we improved our overall customer satisfaction rating to 97%, an increase from 96% in the prior year.

We also review customers’ written feedback as well as survey scores to identify recurring themes and opportunities where we can improve our homes and service. Examples of improvements made in response to customer needs include instructional videos explaining air-source heating systems and an online platform where customers can access information about their homes when they need it.

The heating system videos supplement the home demonstrations provided to customers and help households use their systems efficiently and understand the technology within their homes.

We also provided training materials to our sales consultants outlining the environmental benefits of our new build homes, supported by the online energy efficiency resource for customers.

Creating successful communities

Planning and Consultation

Successful communities require more than new homes and we believe communities should have opportunity to engage with proposed developments from an early stage.

We engage with local people, community groups and other stakeholders, helping them understand emerging proposals and providing opportunities to share feedback.

This engagement ensure we understand local priorities and helps explain the benefits of development across the wider community. This engagement and local feedback also helps to shape development proposals through the planning process.

We know it takes more than houses to create a home. Alongside creating quality, energy efficient homes and looking after our people, we are committed to doing all we can to create sustainable communities for families to enjoy for years to come.

Supporting growing communities

In our larger village developments, which can include up to 3,000 homes and development takes place over many years, we maintain regular engagement with the growing communities.

Our Village developments are designed to create long-term, sustainable communities that include access to green space, local amenities and community facilities. At Dykes of Gray in Dundee and Bertha Park in Perth we’ve demonstrated how community engagement continues after homes are occupied. We work with residents and local organisations to support community led activities, respond to local priorities and help strengthen community connections.

Throughout the year we regularly support these communities with funding for family fun days or local initiatives. At Christmas, we facilitate Santa grottos and in recent years, have introduced a Christmas Cheer Initiative. Residents are invited to nominate local causes important to their communities and we donate £500 to a few of these charities on behalf of the community for Christmas.  

Working with schools and young people

Engagement with schools helps us create opportunities in the communities where we build and introduce young people to the range of careers available in housebuilding and construction. It is an important part of our early-career approach and wider community engagement.

Our work with schools has included classroom talks, career engagement, litter picking activities, bulb planting and a competition to design hedgehog highways.

Supporting the wider community

We support local charities, sports clubs, schools and community organisations in areas where we operate. Our approach focuses on local causes with a strong understanding of community needs. We favour a “little and often” approach, supporting organisations where our contribution can make a meaningful difference.

Our community support focuses particularly on mental wellbeing, young people, older people and those experiencing disadvantage. During 2025/26, we supported 80 local charities, groups and organisations across Scotland providing financial assistance to a wide range of local causes.

Supporting sports that matter locally

We support sports that play an important role in local communities and focus on creating opportunities for up and coming athletes.

During 2025/26, our support included Highland golfer Fraser Brown, helping to create opportunities for the talented young athlete to continue his development in the sport. This extends our support of junior golfers, as we continue to support Summer Elliott, also from the Highlands. Our commitment to sponsoring the Shinty Camanachd Cup through our Tulloch brand also continued during the year.

Affordable housing

Founded on the principle that everyone in Scotland deserves a good home, we are proud to deliver housing across private, affordable and contracting tenures. Springfield Partnerships was established in 2002 and has delivered over 4,800 homes. During the financial year 2025/26, 33% of homes delivered by Springfield were built for Housing Association and Local Authority Partners. Further information on Springfield Partnerships can be found here.