IT Support Technician

The Springfield Group are recruiting for an IT Support Technician to join our team based in Elgin. This is a great opportunity to play a key role in supporting the group across multiple office and site locations.

Key Responsibilities

As a member of our Group IT team, you will:

• Provide first-line support for IT issues via ticketing system, phone, email, and in person.
• Troubleshoot basic hardware, software, and network problems.
• Set up and maintain user accounts, passwords, and access permissions.
• Support Windows desktops, laptops, and Office 365 applications.
• Log and track support requests using our helpdesk system.
• Escalate complex issues when necessary.
• Assist with routine system checks and updates.

Skills & Experience

• Basic experience in IT (e.g. troubleshooting PCs, printers, software).
• Familiarity with Windows operating systems and Microsoft 365.
• Understanding of user account management and basic networking.
• Good communication and customer service skills.
• Ability to follow procedures and document work clearly.

Desirable (but not essential)

• Experience with Active Directory or Group Policy.
• Exposure to Office 365 admin tools.
• Microsoft certifications.
• Interest in progressing to 2nd line support.

How to Apply

If you are interested in applying for this role, please download an application form or alternatively, contact Cara Dent for a form by emailing cara.dent@springfield.co.uk