IT Support Technician

The Springfield Group are recruiting for an IT Support Technician to join our team based in Elgin. This is a great opportunity to play a key role in supporting the group across multiple office and site locations.

Key Responsibilities

As a member of our Group IT team, you will:

• Be the first point of contact for IT support queries raised via the Help Desk.
• Diagnose and resolve a wide range of technical issues, including hardware, software, and networking problems.
• Manage and prioritise support tickets efficiently to ensure prompt resolution.
• Provide hands-on IT support at our various locations across Moray and the Highlands as and when required.

About You

• Confidence using Windows 10/11, Microsoft Office 365 and Active Directory Administration.
• A willingness to learn about systems like Active Directory, Exchange Online, anti-virus tools, and networks (LAN/WAN/Wireless/VPN).
• Previous Help Desk or IT support experience would be advantageous.
• Familiarity with both Apple and Android devices.
• Good communication skills and a helpful attitude.
• A calm, problem solving mindset.
• Able to prioritise and organise workload effectively to deal with conflicting priorities.
• Hold a full UK driving licence (desirable) as travel to various office and site locations is required.

How to Apply

If you are interested in applying for this role, please download an application form from our website and return it to Sarah Milne at  sarah.milne@springfield.co.uk