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Formal Complaints

Please outline the nature of your complaint using the form below.

If you would rather use a printable form it can be downloaded here - Formal Complaints Form

You will receive confirmation that we have your complaint and we will get back to you within 10 calendar days of when your complaint was received †.

Fields marked with * are required.

In order to help us resolve any issues it is important that you have followed the complaints processes we have in place. Before raising a Formal Complaint you should have completed our General Issues process.

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† The complaints initiation date (CID) is the first working day after a complaint is received. Thus, if a complaint is received on a Monday, the CID is the following Tuesday. If a complaint is received on a Saturday, the CID will the following Monday (excluding public holidays).